Customer service is not the best part of Indonesian hospitality.

Here is my story dealing with the customer service in Indonesia.

It happened around last week, when I was in Jakarta. I was visiting Galeries Lafayette at Pacific Place, and found this very cute Marc By Marc Jacobs (MBMJ) shoes which I've been searching for since last year.
(Note: Indonesia tends to get rather late season in the retail industry. I already saw this shoes at MBMJ Singapore store LAST YEAR but couldn't find my size so I didn't buy it.)
I was rather skeptical at first that they're not going to have my size. Then the sales told me that "this is just in" and I was surprised because I already saw it last year in Singapore.
I asked her to get my number and they got it. I tried it and it was perfect fit and so comfy. Because I've been searching for it and it's comfy enough for a designer's brand, I decided to bought it.

FYI, this is a designer's shoes; meaning, it's not cheap. I'm not trying to brag, but it will come across my point later.

After I paid for my shoes, they told me to bring the invoice with my membership card to the customer service office up stairs to add more points.
Before I did that, I bought some pants, and while I was at the cashier the lady behind it told me that she could asked one of the sales to took my card and invoice to the customer service office to do the adding points thingy. I told her it was not necessary, I could do that by my own. She said, it was okay, it was part of their job. I insist that I could do that by myself, no need to troublesome them. SHE KEPT INSISTING TO OFFER ME THAT. Okay, I couldn't take her stubborn-attitude, so I let it slide.
I agreed and thanked her. She called another salesperson to took my card and the invoice to the CS office. I suddenly remember the invoice from MBMJ shoes, so I gave it to her and told her to accumulate it with the pants' invoice.
Before she handed it to her friend, she read the invoice. SHE READ THE INVOICE. And asked me what is this.
I have a nature of when people asked, I just replied to them--as honest as I could. Since I didn't expect what's her next comments, I simply answered her; "shoes".
Then she replied me this:
"Just a pair of shoes?"
"Yes." (me)
"Oh my. This is so expensive. Even my monthly salary couldn't afford this. Oh my."
I believe I was having a poker face at that moment. So I calmly answered her; "I've been searching for this shoes everywhere. So I think it's worth it."
She smiled at me politely and then handed over the invoice to her co-worker.

I told my cousin right away after that. She told me that the cashier-lady's comments was so not appropriate. I totally agree. I'm not blaming her for her opinion, I was angry at how she said it out loud in front of the customer. She should kept it to herself, or maybe gossiping about it behind customer's back, I don't care.
She almost made me felt guilty from buying the shoes. Heck!